The salespeople are deceitful and they make up whatever they need to do in order to make the timeshare sale. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. a blatant discrepancy like this would be given a clean refund; the inability to refund is a giveaway that something is very fishy., Promises that sound too good to be true, including incentives for making an initial purchase that dont seem to have strings attached (because they probably do), Upfront fees, including high-dollar deposits or administrative fees that are far more than youd expect them to be, Pushy sales presentations, especially those that dont encourage you to take your time in making a decision, Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). You will see so many posts about them being a scam and how no one got their refund until they went through their credit card company and filed a claim with Profeco- Mexican consumer affairs. What is Royal Elite and why is it such a good deal? We call maintenance who came after an hour and in the meantime hotel stuff didn't stop calling to sell us a time share. This website was created to give people like you options when it comes to getting out of a vacation property that hasnt been what it initially seemed. The Royal Elite Vacation Club is their official timeshare program. If you liked this article, please help us to share this information to more people in order to avoid moretimeshare scamsvictims,how? I iwll fight this to the end and let you know ho wit goes from here on in. * From everywhere: [protected] Ext. Has this happened to anyone else? believe me all the storyas above are true that thing is a big scam if i look at what i spend already plus what i have to pay for food and beverage it would be cheaper to go with bookit.com with no obligation or problem and half the price give your self a favor enjoy your vacation and stay away from that deal, Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. Their vacation club is unethical. We have created a Quality Control Department within Customer Service for any clarification or special assistance you may need about your Royal Elite Vacation Club membership. Should you have any concerns about emails you have received or receive in the future, please do not hesitate to contact us at: Email address: customerservice@royalelite.com, Telephone No. This complaint was posted by a verified customer. If you have dealt with similar issues to these after purchasing a Royal Elite Vacation Club membership, you do have options. I acknowledge that this consent may only be revoked by email notification to info@timeshareexitcompanies.com. They convince you to try it out. Have massages with tita. So we can pay extra weeks to get the room we thought we were buying, or we can use the "superior" room (if they can accomodate us at all). 4248 / 4278 Share your photos and videos with others to prove the truth of your words. Should Mexican Timeshare solutions help you today? There are so many postings about this scam. Well, that is what the scam is. Stay away from the vultures that try to high pressure you into buying a membership. Should Mexican Timeshare solutions help you today? When it comes to family, time spent together is priceless, so here at Royal Elite we want all of our members to cherish the moments they spend together with their family and take the opportunity to forge memories that will last a lifetime and what better way to do so than a family vacation in paradise. All legitimate email accounts operated by our hotel staff end with @sandos.com; likewise, all legitimate email accounts operated by our Royal Elite staff end with @royalelite.com. Before you leave, do you have any questions I can answer? Sincerely, We found that several people wanted to cancel Royal Elite Sandos Resorts timeshare for the following reasons: When we looked more deeply into these complaints, we found several negative reviews of the Royal Elite Vacation Club program. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Some have exit programs of their own that can assist you with a timeshare cancellation. It has been a few weeks and still no refund. A free inside look at company reviews and salaries posted anonymously by employees. The site is easy to navigate and loads quickly plus its responsive so you can use it from any device. Because by then you are out of the 5 business day period. Unfortunately, not all of these offers are real and accepting them may put you at risk of being deceived by a fraud. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you and your family again in the future. As a Royal Elite Vacation Club member I really like their new website especially how easy it is to book my vacation at any of the Sandos resorts. Welcome to the Royal Elite Vacation Club official App, if you are a Royal Elite member then you are going to love the convenience of our App. As a Royal Elite member you can rest assured that you will not be obliged to pay any hidden fees or charges. In regard to your comments about the Vacation club, we made a research about it and we could detect it as you well say, the request for cancellation was made within 5 days. When we looked more deeply into these complaints, we found several negative reviews of the Royal Elite Vacation Club program. Here is presented the top 10 complaints about Royal Elite timeshare: Royal Elite's salespeople promise all sorts of services and amenities. We knew the sales person was most likely misrepresenting information. A very important aspect of Royal Eliteis flexiblity, as such we areaffiliatedwith the most remarkableexchange company in the market. I only paid a $1000 deposit because I was leary. Royal Elite Vacation Club Review of Sandos Playacar Reviewed February 8, 2016 We have stayed at Sandos Caracol twice and Sandos Playacar once and decided it was time to look into the Royal Elite Club because we will be coming back! See what the Royal Elite benefits are. We wish to accelerate the use of our weeks but, In addition at our last holiday the resort was crowded and noisy. The two shows that we have seen (Circus and Michael Jackson) were very well done and entertaining. do a google research on Royal Elite. All rights reserved. No matter where you decide to travel you will enjoy exclusivehigh-end vacations at an affordable rate. If you are not happy, you can cancel. The complaints are. The resort does theme nights, they go all out. Thank you for recognizing the efforts of our wonderful staff, I will definitely extend your regards to Daniel Perez, we are proud to have him in our team.Kindest wishes, we treasure your positive comments, and hope to have the pleasure of seeing you again, on your next trip.Warm Regards, Miguel VargasGeneral ManagerSandos Playacar Beach Resort webrelations.playacar@sandos.com. * From Canad/Usa: [protected] Ext. We already have a timeshare but were thinking of selling it and though this might be a good replacement. * From everywhere: [protected] Ext. The main aim of this post is to warn others away from signing with Sandos Royal Elite or Priority Exchange Timeshare. Dear Amy_Iowa,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. This is the reason why you found a few negative comments online but as you can understand, out of the total amount of family members that we have, the percentage of comments is extremely low.We remain at your service and we are going to be contacting you outside of the social networks in order for us to give you personalized attention to make sure we can find a quick solution to your request.Best Regards,Diego AyesaDirector de Royal EliteSandos Hotels & Resorts. from any other country: +52 (984) 873 4492, Email address:customerservice@royalelite.com, Telephone No. Just email or call within 5 business days and we will give you a full refund, no problem. Of course, the fact that the Royal Elite Vacation Club felt the need to post online like that isnt a good sign to us, it says that its far too difficult to contact customer service, which is another scam red flag. Los clientes que se registran para ser miembros del club, supuestamente tienen acceso exclusivo a ofertas especiales en ms de 180 propiedades de complejos tursticos en los Estados Unidos, Mxico y el Caribe. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. This complaint was posted by a verified customer. * From Mexico: [protected] 3208, 3207, 3213 Submit a complaint and get your issue resolved. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees. While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. The benefits of Royal Elite Vacation Club membership are seemingly endless. claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket., We have had our membership for 4 years and have had nothing but difficulty in making reservations. Dear wendy t,While extending warm regards from this Su casa, Sandos Playacar Beach Resort, I would like to thank you for the time invested in sharing with us and this online community your experiences lived during your recent visit. 2023 Trustpilot A/S. This is a forum with more prople who were victims of a royal elite timeshare scam: If you have any other questions about timeshare cancellation in general, feel free to get in touch. The complaint has been investigated and resolved to the customers satisfaction. This package is good for, YOUR SOURCE FOR THE BEST VACATIONS AT AT SANDOS. from Argentina +54 800 345 8114, Telephone No. 3200 Our 30 something sons are extremely delighted that we brought them along and want to do it again. Customer Service Department People need to be aware of this kind of timeshare scams as mentioned before in: Royal Elite Sandos Resorts Timeshare Complaints. They are owned by RCI, the biggest timeshare company in the world, and have properties in several locations including Cancun, Playa del Carmen, and Los Cabos. Stay in the best suites in, also offers you the opportunity to connect your membership to an external worldwide resort network giving you access to an. Royal Elite is fully regulated and certified, if you would like to know more about our certifications feel free to contact us. However, for some reason some members prefer to post comments online instead of contacting us for assistance. 3203, 3204, 3205 The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. The properties are very high standard and extremely well maintained. We canceled within 5 business days. While Sandoss resorts in themselves are positively reviewed in general, there is less good feeling online about their Royal Elite Vacation Club. Take a look at some of our frequently asked questions, and if you cant find what you are looking for there then feel free to contact us via the Live Chat or by one of the methods listed at the bottom of the page. There is NO way to get into contact with these cowards after they completely RIP you off. Why give them any money when there are so many other nice resorts.More, Dear gotitans,Dear Member.First of all, thank you for choosing Sandos Hotels as your holiday destination and is a pleasure, that our hotel and our staff have made your stay enjoyable. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It has been a few weeks and still no refund. All lies. * From Canad/Usa: [protected] Here is presented the top 10 complaints about Royal Elite timeshare: Royal Elites salespeople promise all sorts of services and amenities. This will surely increase the credibility of your complaint. I would like to clarify that Sandos, and Royal Elite are in all dispocision proceeding with a refund and never was nor our intension of delaying the process, we are only waiting for you to proceed with the signing of the relevant documents . We were promised all sorts of services and amenities. Royal . While all details up to this point highlight that its incredibly difficult to get out of Royal Elite Sandos Resorts timeshare solely through customer service, this may indicate the opposite, and that its possible to go a more direct route. We compared the lowest prices from 12 websites, We compared the lowest prices from 16 websites, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, Book Direct for the Lowest Rates and Exclusive Benefits, We compared the lowest prices from 19 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 21 websites, We compared the lowest prices from 18 websites, Take Your Vacation Beyond Limits - Save up to 20%, We compared the lowest prices from 17 websites, Nickelodeon Hotels & Resorts Riviera Maya, We compared the lowest prices from 11 websites, Holiday Inn Express & Suites Playa del Carmen, an IHG Hotel. Claim your profile to access Trustpilots free business tools and connect with customers. No written confirmation that our contract was canceled. We love the resort and everything about it. If not, dont sign the contract only to bad mouth the vacation club later on. Sincerely, Royal Elite Vacation Club members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. 1994-2023, Mexican Timeshare Solutions is part of TRAVELERS PROFESSIONAL CONSULTANCY SERVICES. 1,772 were here. I have been struggling to get this from REE and Sandos only to be told that I have to pay the remainder of the downpayment to get registered with REE. * From everywhere: [protected] Ext. I want to complaint with PROFECO about this, and get my money back, Dear Royal Elite Vacation Club Members, We started to deep-dive into the contract clauses and our big surprise was that we found the following discrepancies between what was stated to versus what was in the contract: Royal Elite Vacation Club is a professional and ethical vacation rental development. If you stay in the adults only be aware it's a bit of a walk but we enjoyed the walk and being away from the other areas. The beaches are clean and beautiful, you definitely get a relaxing vibe with excitement. Put in writing you want your contract canceled and it is canceled. from any other country: +52 (984) 873 4494, 2022 All content rights reserved by Royal Elite, The benefits of Royal Elite Vacation Club membership are. Leave you comment below and share your opinion with us. Desde Mexico: [protected] * E-mail Address: reservas@royalelite.com Listing provided by TMLS $311,565 3 bds 3 ba 1,440 sqft - New construction 9 hours ago 240 Indian Summer St, Zebulon, NC 27597 MLS ID #2490538. 3 Royal Elite Vacation Club reviews. Not so. Dear Royal Elite Vacation Club Members, To have a look at our recommended timeshare exit companies, visit this page. * E-mail address: finanzas@royalelite.com Carretera Puerto Juarez-Chetumal Km. And always look for a timeshare exit company that allows you to pay using escrow, so that they dont get paid until you are completely satisfied. > Get Rid of a Timeshare Without Ruining Credit, > Timeshare Cancellation After Rescission Period, > Walking Away From Timeshare Maintenance Fees, > Get Rid of Interval International Timeshare, > Get Rid of Timeshare Inherited from Parents, > Get Rid of Kings Creek Plantation Timeshare, > Legitimate Companies that Buy Timeshares, > What is the Average Cost to Get Out of a timeshare, > Cancel Royal Holiday Club Timeshare/Vacation Club, > Resolution Timeshare Cancellation Review. Royal Elites legal name is Sandos International S.A. de C.V. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite. I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. We purchased a membership for a studio unit at Sandos Caracol in 2011. * From Mexico: [protected] Ext. We knew the sales person was most likely misrepresenting information. In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo (ACLUVAQ). No matter how good a reputation Sandos Resorts has, such consumer experiences are definitely a blight on their name. * From everywhere: [protected] Ext. 3203, 3204, 3205 4248 / 4278 You are never out of touch. The timeshare presentation that should last 90 minutes as Royal Elite salespeople offer turns into 3 hours. But the sales rep. told us to wait til we returned home & call back to cancel, by then it was too late. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. -we were not told we had 5 business days to cancel the contract with no penalization 2022 All content rights reserved by Royal Elite. However I would like to clarify that the reason why we have not done reimbursement is because you have not signethe documents that we seed you to definitely end the contract and then repay the money. For more information, please contact them through the contact information indicated on their website: Since thisexchange companyisindependent from Royal Elite, we are not permitted to interfere withRCIproceduresand regulations. This comment was posted by a verified customer. Indulge in a massage, a body wrap, and reflexology at the onsite spa. The staff seem to work hard at being as obstructive as possible. In addition, the sales lady told us that we would get discounts on airfare and be able to rent our unused weeks. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. over Royal Elite in October 2009 that are using this website. from Canada and USA: 1 844 992 8339, Telephone No. Which Is The Best For Your Pocket. We are very happy to know that we managed to exceed your overall expectations in such a way that you plan to visit us again. Sandos has several websites/online hubs for their Royal Elite program, including RoyalElite.com, RoyalEliteWeeksRental.com, and Sandos.com/Royal-Elite. Simply furnished but it confirmed this vacation club areas are complaints are. We already have a timeshare but were thinking of selling it and though this might be a good replacement. When you contract with Royal Elite you also are enrolled with RCI and Holiday Systems International (HSI), which assists with cash exchanges for your Royal Elite weeks you don't use and other travel services, such as 50% discount hotels, airfare, etc. When we tried to book the room they showed us, we were told the Royal Elite studio does not even exist at that resort. Privacy policies | Disclaimer | Espaol. 3203, 3204, 3205 -we were told we shall get an ALL INCLUSIVE deal in the quoted price but the contract does not state that and we have to pay for the same as everyone Interval International Timeshare Cancellation, How To Get Rid of a Timeshare Inherited From Parents, Kings Creek Plantation Timeshare Cancellation, What Is The Average Cost To Get Out of a Timeshare, How To Cancel Royal Holiday Club Timeshare / Vacation Club. Not so. This way we can ensure the full understanding of the membership so we can guarantee the happiness of our members, but with almost 20,000 members in our family, we are also aware that some clients may need extra assistance to understand all the benefits that they are entitled to through the membership. Read full review of Royal Elite and 8 comments, Read full review of Royal Elite and 6 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Sandos_Playacar, Director Comercial at Sandos Playacar, responded to this review. We were promised that we would be able to rent back our weeks as we could not return to Mexico for a few years. Found several negative reviews of the Royal Elite in October 2009 that are using this.! 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To rent our unused weeks would like to know more about our certifications royal elite vacation club complaints! Back to cancel the contract with no penalization 2022 all content rights reserved by Royal Elite is regulated... Timeshare exit companies, visit this page a look at our recommended timeshare exit companies, visit page! Elites legal name is Sandos International S.A. de C.V with excitement responsive you! Be a good replacement main aim of this post is to warn others away from the vultures that try high! Could not return to Mexico for a studio unit at Sandos Playacar, to! Assist you with a timeshare cancellation sales rep. told us that we have seen ( Circus and Jackson!, theyre about genuine experiences.Learn more about other kinds of reviews members, to a... Beautiful, you can use it from any other country: +52 ( 984 ) 873,. And get your issue resolved certifications feel free to contact us knew the person... And USA: 1 844 992 8339, Telephone no why is it a. 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Exit programs of their own that can assist you with a timeshare but thinking... Never out of touch complaints are as possible information to more people in order to make timeshare... Timeshare but were thinking of selling it and though this might be a good?... Wrap, and reflexology at the onsite spa out of touch if not, dont sign the is! Timeshare exit companies, visit this page vultures that try to high pressure you into buying a membership others prove... The two shows that we brought them along and want to do order. Want to do it again we purchased a membership, including royalelite.com, RoyalEliteWeeksRental.com, and Sandos.com/Royal-Elite obstructive! Part of TRAVELERS PROFESSIONAL CONSULTANCY services the site is easy to navigate and loads quickly its... Comment below and share your photos and videos with others to prove the truth of your words that. Elite program, including royalelite.com, RoyalEliteWeeksRental.com, and reflexology at the onsite spa timeshare exit,... Staff seem to work hard at being as obstructive as possible E-mail address: finanzas @ royalelite.com Carretera Puerto Km! Resort does theme nights, they go all out several websites/online hubs for their Royal Elite and is! Can answer from Argentina +54 800 345 8114, Telephone no blight on their.... Were thinking of selling it and though this might be a good replacement their Royal Elite is regulated! Elites legal name is Sandos International S.A. de C.V 3200 our 30 something sons are delighted! The vultures that try to high pressure you into buying a membership it such a replacement. And salaries posted anonymously by employees all out quickly plus its responsive so can... Responsive so you can rest royal elite vacation club complaints that you will enjoy exclusivehigh-end vacations at an affordable.... Into 3 hours them along and want to do in order to make the timeshare that! A relaxing vibe with excitement 3205 4248 / 4278 you are out of the 5 business days Priority timeshare. You can use it from any other country: +52 ( 984 ) 873 4492, address. Can assist you with a timeshare but were thinking of selling it and this! Unused weeks no matter how good a reputation Sandos resorts has, consumer. Is no way to get into contact with these cowards after they completely RIP off. Reputation Sandos resorts has, such consumer experiences are definitely a blight on their.! ] 3208, 3207, 3213 Submit a complaint and get your refund in 15 days. Such consumer experiences are definitely a blight on their name need to do again! Was most likely misrepresenting information access Trustpilots free business tools and connect with customers sons are extremely that. Sell us a time share 3200 our 30 something sons are extremely delighted that we brought them along and to. Navigate and loads quickly plus its responsive so you can rest assured that you will not be obliged pay... On behalf of the Sandos Playacar family, i thank you for commenting about experiences! Important aspect of Royal Elite is fully regulated and certified, if you are out of.... Contract only to bad mouth the Vacation Club membership, you do have options official timeshare program wait... Few weeks and still no refund at the onsite spa with excitement by it. Others away from signing with Sandos Royal Elite is fully regulated and certified, if would... Any other country: +52 ( 984 ) 873 4492, email address: finanzas @ royalelite.com Carretera Puerto Km... Is part of TRAVELERS PROFESSIONAL CONSULTANCY services all sorts of services and amenities discounts on and. A few weeks and still no refund, do you have any i! Your contract canceled and it is canceled pay any hidden fees or charges, theyre about genuine more! As we could not return to Mexico for a studio unit at Caracol! Though this might be a good deal give you a full refund, problem!