FASTag Breeze through long lines at toll plazas with IDFC FIRST Bank FASTag - FIRSTForward. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. No trains are running from the station. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. The toll fee will be deducted from your T-FLOW account. Further information can be found at on the Governments website. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. No trains are running from the station. Before using our Get in Touch option, check out our frequently asked questions below. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. When will I receive my new allocation of journeys in my account? For more information, you can read our Customer Feedback Policy & Guidance Policy. Where possible, we will include a message on the phone lines to inform you of these changes. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. You are over 65 and receive the highest rate of Attendance Allowance. Each of the paragraphs within this agreement operates separately. If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. To update, visit bit.ly/3GgiZ2h . The concession can only be used by you, the concession holder. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. Minimum charge one hour. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. If your vehicle is returned, you must notify us immediately either online or by phone. Anything above that weight may still travel subject to prior approval based on a load calculation basis. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. You may find the answer or help you need there. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. We aim to have normal service resumed as swiftly as possible. With over 70,000 journeys a day, the tunnels are critical to the social and economic wellbeing of our region, so continued investment is needed to keep them running both efficiently and safely. What do the traffic light and lane display messages mean? If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. We aim to have normal service resumed as swiftly as possible. For all other enquiries please email ask@merseytravel.gov.uk. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. Last updated on: 2021-08-30 These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. 8am to 8pm - Saturday, Sunday and Bank Holidays. Take your form, a passport. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. Get in Touch Before. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. If you wish to change your nominated vehicle please call 0151 330 1004. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. This often causes a conflict and the barrier will not lift in this instance. Click here to find out more about T-FLOW and calculate how much you can save. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. This is likely due to your active Direct Debit payment date on your account. What is the maximum gross vehicle weight permitted in either of the tunnels? You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. You can cancel your T-FLOW account at any time . Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. You can apply for free travel through the Mersey Tunnels if: Merseytravel is committed to processing your personal information in a clear and transparent way. These cameras will read vehicle number plates and activate the payment process if they are registered to an account. Minimum charge one hour. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? To request a receipt, please have your card payment details available and click here. Check out some of our frequently asked questions online. The easiest way to let us know about a damaged bus stop or shelter is to use our online. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. For all other users the Class 1 toll is 2.00. . T-FLOW account. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. Receipts are available for viewing and downloading up to 6 months after your journey. your current driving licence How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. If there is a vehicle immediately in front of you, please do not attempt to follow on the green or amber light relating to that vehicle transaction. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. A VRN can be linked to only one T-FLOW Account. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. Penalty surcharge 60, 200 per hour. Does the Local Residents Discount apply to taxis, driving instructors, or others who use their vehicles for business use? (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). Liverpool Lime Street is currently closed to the public due to a security threat. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. You receive the highest rate of mobility component of the Disability Living Allowance. Can I ride my bicycle through the tunnel? For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. Merseytravel Budget meeting - Bidston to Wrexham line, increase to tunnel tolls, report into removal of exemption for disabled Fast Tag users. Rail. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. If you have an excess credit on the account and you have a Direct Debit linked to your account, you may request a refund online. -If you change your nominated vehicle you must let us know by calling. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. To login with Merseytravel fast tag account login, you can use the official links we have provided below. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Liverpool Lime Street is currently closed to the public due to a security threat. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. You can register a vehicle to only one T-FLOW account. Due to the elections last year, instead of being a . Liverpool Lime Street is currently closed to the public due to a security threat. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. The debts are not of a level that would significantly impact the level of the toll. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. If the number plate does not meet these requirements it will not be read by the ANPR camera located in the toll lane and you must pay by cash or debit / credit card to proceed with your journey. Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. For full details on how we manage your personal data please refer to our. Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch.